Observation
The main control board cannot obtain the version number of the CTC (Chamber Temperature Control) module, which is generally due to a loose link of the CTC module or damage to the CTC module.
Troubleshooting
Safety Warning
IMPORTANT!
It's crucial to power off the printer before performing any maintenance work on the printer and its electronics, including tool head wires, because leaving the printer on while conducting such tasks can cause a short circuit, which can lead to additional electronic damage and safety hazards.
When you perform maintenane or troubleshooting on the printer, you may be required to disassemble some parts, including the hotend. This process can expose wires and electrical components that could potentially short circuit if they come into contact with each other or with other metal or electronic components while the printer is still on. This can damage the electronics of the printer and cause further damage.
Therefore, it's essential to switch off the printer and disconnect it from the power source before doing any maintenance work. This will prevent any short circuits or damage to the printer's electronics. By doing so, you can avoid potential damage to the printer's electronic components and ensure that the maintenance work is performed safely and effectively.
Please follow the steps below to troubleshoot:
Step 1. Restart the printer
Step 2. Check if the CTC connector is loose, and reconnect it if necessary.
Screws list
| Model | Position | Drawing | Model | Position | Drawing | ||
| Screw A | ST3*4.5 |
Rear panel (9PCS） |
Screw B |
BT3*5
|
Rear panel, Air duct (4PCS/3PCS) |
||
| Screw C | M3*4.5 |
Rear panel, Right panel (1PCS、15PCS） |
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2.1 Remove the Activated Carbon Air Filter
Remove the glass cover plate, lower the heatbed to the bottom by pulling the Z-axis belt, and expose the entire filter cover, as shown in Figure 1-1-1, then uncover and remove the filter cover;
As shown in Figure 1-1-2, pull the strap of the filter with two hands to remove the Activated Carbon Air Filter.
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2.2 Remove the Rear Panel
Remove the glass cover plate, and then as shown in Figure 1-2-1, remove 9 screws A, 4 screws B, and 1 screw C with the H2.0 hex key;
As shown in Figure 1-2-2, first push the rear panel to the right a little bit, and loosen the rear panel from the tensioner on the right side;
As shown in Figure 1-2-3, apply force to the left, release the rear panel from the left tensioner, and remove the rear panel.
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2.3 Remove the Air Duct
As shown in Figure 1-4-1, remove the 3 screws B with the H2.0 hex key and remove the air duct;
2.4 CTC Connector Loose Check
As shown in Figure 1-5-1, disconnect the 8 connecting cables from the heater control board. Note that the connector plugs indicated by the arrows have a buckle. When unplugging, you need to press the buckle to unlock;
As shown in Figure 1-5-3, the numbered connectors are connected to the following objects:
1- Chamber Heater Unit（Black， GND）
2- Chamber Heater Unit（Red，24V）
3- Internal Power Supply (24V)
4- Network Interface and AMS Connection Board
5- Internal Power Supply NTC
6- Power Cooling Fan
7- Chamber Heater Unit FAN
8- Chamber Heater Unit NTC
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Step 3. Replace the CTC module
If the CTC module needs to be replaced, please refer to: Wiki X1E Chamber Heater Unit Replacement
Error message
HMS_0500-0300-0001-0023: The Chamber Temperature Control module is malfunctioning. Please restart the device.
Заключение
Мы надеемся, что данное руководство было для вас полезным и информативным.
Если после выполнения инструкций проблема не решилась, пожалуйста, обратитесь в службу поддержки, приложив логи принтера и дополнительные материалы. Наша команда поможет вам.